As the Microsoft platform moves into the datacenter, technology integration requires a service provider that has both deep and broad expertise in a number of technologies and platforms. Vexcel can staff these diverse project teams by complementing MCS resources with junior-level Microsoft-centric resources as well as both junior and senior non-Microsoft technology professionals.
Process is a fundamental differentiator for Vexcel as Vexcel's processes and methodologies are complementary to Microsoft's process and methodologies. This provides the customer with the confidence that the efficiency between Microsoft and Vexcel will be unmatched and as a result the overall effectiveness of the delivery will be superior to any other prime/Microsoft combination.
Technology and Intellectual Property
Timely access to appropriate tools and technologies is a critical success factor for delivering a solution or service to a customer. Vexcel employees have access to some of the same tools and systems that Microsoft Services use. Vexcel also has the ability to host virtual environments that can be used for user acceptance testing, system prototyping, temporary staging areas, and test beds. These environments can employ current and future versions of Microsoft products as well as third-party products.
Vexcel extends and enhances Microsoft products and services by providing our mutual customers with an end-to-end solution that includes hardware, software, and services.
Vexcel can staff highly qualified and experienced program executives, enterprise architects, and project managers who have experience providing system integration services specifically around the Microsoft platform. Services may also include contracting with third-party subject matter experts or performing one-time or ongoing technology reviews to help the customer maximize the value of the solution. These resources utilize industry and Microsoft standards and best practices for the delivery of engagements.
Vexcel offers customized initial and on-going training for the solution being implemented. Training can be developed in a variety of formats (online, printed, webcast, etc.) and with different methods (instructor-led, train-the-trainer, self-help). Role-specific training can be developed for executive users, business users, or administrative staff. Training can be delivered one-time (as specified) or be part of an ongoing program that ensures resources can use the system most efficiently.
Customized Portals and Workspaces
Whether it is providing secure access to project documentation or providing a customized store-front / support portal, Vexcel can plan, build, and manage limited hosted environments for the customer. This is particularly useful when managing a large number of vendors, building/hosting limited prototypes off-site, or preparing to migrate customer workloads to the public cloud.
Contract Management and Procurement Services
Vexcel holds a GSA Schedule 70 IT Consulting Services contract. In addition, Vexcel meets all FAR 15 requirements of a federal contractor and is able to resell third-party hardware, software, and services. Vexcel has extensive experience with contract management, invoice/billing, and reporting of large ($150M+) contracts, including overall vendor management.
Hardware Procurement & Management
Vexcel is an authorized reseller of many vendors’ server, desktop, storage, and peripheral equipment. Vexcel works closely with the manufacturer and Microsoft to plan, build, and operate the physical hardware residing in customer datacenters. Vexcel also has experience integrating special hardware into line of business applications. Hardware services also include monitoring, asset management, and warranty/maintenance/repair contract management.
Network Design & Operations
Vexcel has experience in designing, acquiring, and operating private wide-area/closed networks for their customers. Vexcel works closely with the manufacturers, network operators, and customers to plan and build the appropriate network. Vexcel also has experience negotiating Indefeasible Right of Use (IRU) agreements on behalf of their customers. Network services also include monitoring, asset management, and warranty/maintenance/repair contract management for network equipment.
Vexcel provides security ranging from wired/wireless network security to physical monitoring solutions.
In most organizations, support for the Microsoft platform is delivered through Microsoft Premier Support as a level 3 escalation. For those organizations that require additional levels of support that are not offered by Microsoft, Vexcel offers 24x7x365 on-premise and remote support for level 0, 1, and 2 as well and 3rd-party support contract management (e.g. Microsoft Premier). This includes resources that are skilled in Microsoft and non-Microsoft technologies alike. Working in conjunction with Microsoft Premier, Vexcel can also provide application management services that focus on both perfecting the operation of the solution as well as preventing issues and outages.